1. How to Connect Your Eero to Your Router

Introducing the Eero, a device that amplifies the reach of your current Wi-Fi router. Designed to extend connectivity and eliminate dead zones, the Eero enhances your home network, ensuring a seamless and reliable connection. By bridging the gap between your router and distant corners of your home, the Eero empowers you with uninterrupted Wi-Fi access.

Installing the Eero is a breeze. First, connect it to a power outlet near your existing router. Then, download the Eero app on your smartphone and follow the intuitive setup guide. Through the app, you can effortlessly configure your Eero network and personalize settings to suit your needs. The app provides real-time insights into network performance, allowing you to monitor and optimize your connection.

The Eero seamlessly integrates with your existing router, acting as an extension to its range. Once connected, it creates a mesh network, intelligently distributing Wi-Fi signals throughout your home. This eliminates weak or inconsistent signals, ensuring a stable and consistent connection in every room. Whether you’re streaming movies, downloading files, or browsing the web, the Eero ensures an unparalleled Wi-Fi experience.

Overview: Connecting Your Eero to Your Existing Router

Connecting your Eero to an existing router seamlessly extends your Wi-Fi coverage and enhances your home network. Follow these straightforward steps to establish a robust connection:

Step 1: Unpack, Power Up, and Position Your Eero Device

1. Unpack the Eero device and locate the power adapter. Connect the power adapter to the Eero and plug it into an electrical outlet. The Eero will automatically power on and begin the startup process.

2. Choose a suitable location for your Eero device, ideally in a central area of your home where it can receive and distribute the Wi-Fi signal effectively. Avoid placing it near other electronic devices or in areas with potential interference.

3. Download the Eero mobile app from the App Store or Google Play. Create an account or sign in if you already have one. The app will guide you through the setup process.

4. Connect the Eero device to your existing router using an Ethernet cable. You can use one of the LAN ports on the back of your router to connect to one of the Ethernet ports on the base of your Eero device.

5. Once the Ethernet cable is connected, wait for the Eero device to finish booting up. The LED lights on the front of the device will indicate its status. A solid white light indicates a successful connection.

Configuring Your Eero System for Optimal Performance

To ensure the best possible performance from your Eero system, there are a few configuration settings you should check. Here’s a step-by-step guide:

1. Place Your Eeros Optimally

The placement of your Eeros plays a crucial role in ensuring strong Wi-Fi coverage throughout your home. Position the Eeros in central locations with minimal obstructions, such as thick walls, furniture, or metal appliances. Ideally, each Eero should cover an area of 1,500-2,000 square feet, with minimal overlap between them.

2. Configure Your Wi-Fi Settings

Once your Eeros are in place, you’ll need to configure the Wi-Fi settings. The Eero app allows you to easily manage these settings, including the following:

Wi-Fi Name (SSID): Choose a unique and memorable name for your Wi-Fi network.
Password: Create a strong and secure password to protect your network.
Band Selection: Specify whether your Eeros will use the 2.4 GHz or 5 GHz band (or both).

3. Advanced Configuration Options

For advanced users, there are a number of additional configuration options available in the Eero app. These options allow you to fine-tune your system’s performance even further. However, it’s recommended to only adjust these settings if you have a good understanding of networking concepts.

Some of the advanced configuration options include:

Option	Description
DHCP Lease Time	Controls how long IP addresses are assigned to devices on your network.
NAT Filtering	Determines how your router handles incoming and outgoing network traffic.
DNS Settings	Specifies which DNS servers your Eeros will use to resolve domain names.

It’s important to note that changing these advanced settings can have a significant impact on the performance of your network. If you’re not sure how to make these changes, it’s best to consult with an experienced network technician.

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Troubleshooting Common Connectivity Issues

Unable to Connect to the Eero Network

If your device is unable to connect to the Eero network, try the following steps:

Ensure that the Eero base unit is turned on and broadcasting an SSID (network name).
Verify that your device is within range of the Eero signal.
Ensure that the correct wireless security key (password) is being entered.

Slow or Intermittent Connection

If you are experiencing slow or intermittent connectivity, try the following steps:

Check the placement of your Eero units to ensure optimal coverage.
Disable any firewall settings on your devices or routers that may be interfering with the Eero network.
Restart your Eero system by unplugging the power cords for at least 10 seconds and then plugging them back in.

Unable to Connect Specific Devices

If you are unable to connect a specific device to the Eero network, try the following steps:

Ensure that the device has a strong signal and is within range of an Eero unit.
Check the device’s wireless settings to ensure that it is configured to connect to the correct SSID and is using the correct security key.
Restart the device and try connecting again.

Eero Units Not Communicating

If your Eero units are not communicating with each other, try the following steps:

Ensure that the Eero units are all turned on and broadcasting the same SSID (network name).
Check the Ethernet cables connecting the Eero units to ensure that they are properly connected and secure.
Restart the Eero system by unplugging the power cords for at least 10 seconds and then plugging them back in.

Error Message	Cause	Solution
Eero offline	Eero unit is not receiving power or is not broadcasting an SSID	Check power connections and ensure that the Eero unit is turned on
Slow speeds	Weak signal strength or interference from other devices	Adjust the placement of Eero units or disable competing wireless networks
Cannot connect specific device	Device is not compatible with Eero’s wireless standards	Check the device’s specifications or contact the manufacturer
Eero units not communicating	Ethernet cables not properly connected	Check the Ethernet cables and ensure they are securely plugged in

Optimizing Wi-Fi Coverage with Your Eero Mesh Network

Positioning Your Eero Devices

For optimal coverage, place your Eero devices around 30-50 feet apart and in central locations. Avoid placing them near thick walls, metal objects, or other electronic devices that can interfere with the Wi-Fi signal.

Minimizing Interference

Identify and minimize sources of Wi-Fi interference, such as cordless phones, microwaves, and Bluetooth devices. If possible, move these devices away from your Eero devices or consider switching to a less crowded Wi-Fi channel (available in the Eero app).

Using Ethernet Backhaul

For the most stable and reliable connection, use Ethernet cables to connect your Eero devices together (if possible). This creates a dedicated wired backbone for the mesh network, reducing the risk of signal drops or interference.

Adjusting Channels

If you experience slow speeds or connectivity issues, try adjusting the Wi-Fi channels used by your Eero devices. Open the Eero app and select “Network Settings” to see the current channel assignments. Choose a different channel that is less congested to improve performance.

Expanding Your Mesh Network

As your home or office grows, you can easily expand your Eero mesh network by adding additional Eero devices. Simply place the new devices in strategic locations and follow the setup instructions in the Eero app. The mesh network will automatically adjust to provide seamless coverage throughout your space.


Positioning	30-50 feet apart, central locations
Interference	Cordless phones, microwaves, Bluetooth devices
Ethernet Backhaul	Dedicated wired connection for stability
Channel Adjustment	Less congested channels for improved performance
Expansion	Add Eero devices to expand coverage

Setting Up Your Eero Extender

Once you’ve connected your Eero extender to your router, you’ll need to set it up. This process is typically done through the Eero app or web interface.

During the setup process, you’ll need to:

Select the Eero extender you want to set up.
Choose a location for your extender. The ideal location is halfway between your router and the area where you need to extend the range.
Connect the extender to a power outlet.
Wait for the extender to boot up. This typically takes a few minutes.
Follow the on-screen instructions to complete the setup process.

Troubleshooting Eero Extender Problems

If you’re having trouble connecting your Eero extender, there are a few things you can try:

Ensure that your extender is within range of your router. A good rule of thumb is to place the extender no more than 30 feet away from your router, with no walls or other obstacles in between.
Restart your Eero extender. Sometimes a simple restart can resolve minor issues.
Check for firmware updates. Eero regularly releases firmware updates that can improve the performance and stability of your extender.
Contact Eero support. If you’re still having trouble connecting your extender, you can contact Eero support for help.

Extending Your Router’s Range Using Eero Extenders

Eero extenders are a great way to extend the range of your router’s Wi-Fi signal. They’re easy to set up and can significantly improve the coverage in your home.

Here’s how to extend your router’s range using Eero extenders:

Purchase an Eero extender. Eero extenders are available in a variety of models, so you can choose one that best suits your needs.
Connect the extender to your router. The method for doing this will vary depending on the model of your extender. Refer to the extender’s documentation for more information.
Place the extender in a location where it can best extend the range of your router’s signal. Ideally, the extender should be placed halfway between your router and the area where you need to extend the range.
Enjoy the extended Wi-Fi coverage! Once the extender is set up, you’ll be able to enjoy improved Wi-Fi coverage in your home.

Eero Extender Model	Range	Number of Ethernet Ports
Eero Pro 6E	Up to 6,000 sq. ft.	2
Eero 6+	Up to 2,000 sq. ft.	2
Eero 6	Up to 1,500 sq. ft.	1

Creating Multiple Wi-Fi Networks with Eero

The Eero system allows you to create multiple Wi-Fi networks, each with its own unique name and password. This can be useful for separating devices into different categories, such as one network for home devices and another for guest devices. To create a new Wi-Fi network with Eero, follow these steps:

Open the Eero app on your mobile device.
Tap on the “Wi-Fi” icon in the bottom navigation bar.
Tap on the “Add Network” button.
Enter a name for the new network.
Choose a password for the new network.
Select the devices that you want to connect to the new network.
Tap on the “Save” button.

Managing Your Eero Network with the Mobile App

The Eero mobile app is a convenient tool that allows you to manage your Eero network from anywhere. With the app, you can view your network status, set up new devices, and troubleshoot any issues that may arise.

To get started, download the Eero app from the App Store or Google Play. Once you have installed the app, open it and follow the prompts to create an account.

Once you are logged in, you will be taken to the main screen of the app. From here, you can view your network status, including the number of devices connected and the speed of your connection.

To set up a new device, tap the “Add Device” button. The app will guide you through the process of connecting your device to your Eero network.

If you are having any issues with your Eero network, you can use the app to troubleshoot the problem. The app will provide you with a list of possible solutions, and you can follow the steps to resolve the issue.

The Eero mobile app is a valuable tool for managing your Eero network. With the app, you can view your network status, set up new devices, and troubleshoot any issues that may arise.

Here are some additional tips for using the Eero mobile app:

Use the app to set up a guest network. This is a separate network that you can share with guests without giving them access to your main network.
Use the app to create parental controls. This allows you to restrict access to certain websites and apps for your children.
Use the app to troubleshoot any issues with your Eero network. The app will provide you with a list of possible solutions, and you can follow the steps to resolve the issue.

Additional features of the Eero mobile app

In addition to the features mentioned above, the Eero mobile app also offers a number of other features, including:

The ability to view real-time network activity
The ability to set up and manage multiple Eero networks
The ability to receive notifications about network events
The ability to contact Eero support

Feature	Description
Real-time network activity	See which devices are connected to your network and what they are doing in real time.
Set up and manage multiple Eero networks	Manage multiple Eero networks from a single app.
Receive notifications about network events	Get notified about important network events, such as when a new device is connected or when there is a problem with your network.
Contact Eero support	Contact Eero support directly from the app.

Contacting Eero for Technical Support

If you’re experiencing issues with your Eero system that you can’t resolve on your own, you can contact Eero’s technical support team for assistance. Here are the steps to get in touch with them:

Visit the Eero support website at https://support.eero.com/.
Click on the “Contact Us” button at the top of the page.
Select the “Chat with Us” option to connect with a live customer support agent.
You can also submit a support ticket by clicking on the “Submit a Request” button.
Provide your contact information and a brief description of the issue you’re experiencing.
Eero’s support team will review your request and respond within 24 hours.

Additional Support Resources

Eero Community Forum: Connect with other Eero users and troubleshoot your issues.
Eero Knowledge Base: Access a library of articles and tutorials on Eero products.
Eero YouTube Channel: Watch videos on how to set up and manage your Eero system.

Phone Support

Eero does not currently offer phone support, but you can contact them via chat or email as described above.

Email Support	Chat Support
support@eero.com	Available 24/7

How to Connect Your Eero to Your Router

If you’re looking to extend the range of your home Wi-Fi network, adding an Eero mesh Wi-Fi system is a great option. Eero systems are easy to set up and can be configured to work with your existing router. Here’s a step-by-step guide on how to connect your Eero to your router:

Unpack your Eero system and connect the power adapter to the base unit. Plug the base unit into an electrical outlet.
Download the Eero app on your smartphone or tablet. Create an account and sign in.
Tap the “Add a device” button in the app. Select “Eero” from the list of devices.
Follow the on-screen instructions to connect your Eero to your router. You’ll need to enter your router’s SSID and password.
Once your Eero is connected to your router, you can start adding additional Eero units to your network. To do this, simply plug an additional Eero unit into an electrical outlet and follow the on-screen instructions in the Eero app.