Are you a property owner or manager looking to terminate your apartment listing on Booking.com? Whether you’re making renovations, selling your apartment, or simply shifting your advertising strategy, removing your listing is a crucial step towards managing your property effectively. This comprehensive guide will walk you through the process of deleting your apartment listing on Booking.com, ensuring a smooth transition and preventing lingering inquiries or bookings.
Before embarking on the delisting process, it’s essential to ensure you have the necessary permissions and authority to modify or remove the listing. If you’re an individual property owner, you can proceed with the steps outlined below. However, if you’re representing a property management company or agency, you’ll need to verify that you have the appropriate authorization from the property owner before making any changes. Once you’ve established your authority, you can commence the delisting process with confidence.
To initiate the delisting process, you’ll need to access your Booking.com extranet account. This is the central hub where you can manage all aspects of your property listing, including availability, rates, and guest communication. Once you’ve logged into your extranet account, navigate to the “Property” tab and select your apartment listing. From there, locate the “Settings” section and click on the “Delete listing” option. You’ll be prompted to confirm your decision, and once you do, your apartment listing will be permanently removed from Booking.com. It’s important to note that this action is irreversible, so make sure you’ve carefully considered your decision before proceeding with the deletion.
Deactivating Your Listing Temporarily
If you need to take a break from renting out your apartment on Booking.com, you can temporarily deactivate your listing. This will make your listing invisible to potential guests and will not affect your future bookings. Here’s how to deactivate your listing temporarily:
- Log in to your Booking.com account.
- Click on “Property” in the top navigation bar.
- Select “My properties” from the drop-down menu.
- Find the listing you want to deactivate and click on the “Edit” button.
- Scroll down to the “Availability” section and uncheck the box next to “Make my property available on Booking.com”.
- Click on the “Save” button.
Your listing will be deactivated and will no longer be visible to potential guests.
To reactivate your listing, simply follow the same steps and check the box next to “Make my property available on Booking.com”.
Important notes:
- Deactivating your listing will not cancel any existing bookings.
- You can deactivate your listing for up to 12 months at a time.
- If you deactivate your listing for more than 12 months, it will be removed from Booking.com.
Permanently Removing Your Listing
If you’re certain you want to permanently remove your listing from Booking.com, follow these steps:
1. Log in to your Booking.com Extranet account.
2. Click on the **Properties** tab.
3. Select the property you want to remove from the list.
4. Click on the **Deactivate** button.
5. Confirm that you want to deactivate your listing by clicking on the **Deactivate** button again.
Your listing will be deactivated within 24 hours. Once it’s deactivated, it will no longer be visible to guests on Booking.com.
Important Things to Note:
When you deactivate your listing, all of your reservations will be canceled. You will not receive any compensation for these cancellations.
If you change your mind and want to reactivate your listing, you can do so by following the steps above and clicking on the **Reactivate** button.
Accessing the Booking.com Extranet
1. Open a web browser and go to https://partner.booking.com/
2. Enter the email address and password associated with your Booking.com account and click “Log in”.
3. You will be taken to the Booking.com Extranet, where you can manage your property listings, bookings, and other account settings.
Locating the “Manage Listings” Page
To delete a listing, you first need to locate the “Manage Listings” page in the Extranet.
1. From the Extranet homepage, click on the “Properties” tab in the left-hand menu.
2. In the “Properties” section, click on the “Listings” tab.
3. You will now be on the “Manage Listings” page, which displays a list of all your active listings.
Deleting a Listing
To delete a listing, follow these steps:
- Find the listing you want to delete in the list.
- Click on the “Actions” button for that listing.
- In the dropdown menu that appears, click on “Delete listing”.
Note that once you delete a listing, it will be permanently removed from Booking.com. You will not be able to recover it.
Important Considerations
Before deleting a listing, it is important to consider the following:
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If you have any upcoming bookings on the listing, you will need to cancel them before you can delete the listing.
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Deleting a listing will affect your overall visibility and bookings on Booking.com.
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If you are deleting a listing because you are no longer operating the property, you should contact Booking.com directly to ensure that your account is closed properly.
Locating the Listing Management Section
To begin the process of deleting your apartment listing on Booking.com, you will need to locate the Listing Management section of your account. Here’s a detailed guide to help you find it:
1. Log In to Your Account
Visit the Booking.com website and click on the “Log in” button at the top right corner of the page. Enter your email address and password to access your account.
2. Click on “Manage”
Once logged in, hover your cursor over the “Property” tab located at the top of the page. A drop-down menu will appear. Click on the “Manage” option from the list.
3. Select “Listings”
On the left-hand side of the Manage page, you will find a menu with various options. Click on the “Listings” tab to view a list of all your active listings.
4. Locate Your Apartment Listing
A table will appear displaying all of your active listings. Locate the row corresponding to the apartment listing you wish to delete. The table will include the following columns:
| Property Name |
|---|
| Listing ID |
| Status |
| Actions |
Identify the row containing the apartment listing you want to delete and proceed to the next step.
Selecting the “Deactivate” or “Delete” Option
Once you’ve accessed the “Manage listing” page, you’ll find the “Deactivate” and “Delete” options under the “Property settings” section. The table below summarizes the key differences between these two options:
| Option | Description |
|---|---|
| Deactivate | Temporarily hides your listing from search results. You can reactivate it later. |
| Delete | Permanently removes your listing from Booking.com. You won’t be able to recover it. |
If you’re unsure which option to choose, consider the following:
- If you’re planning to take a break from renting out your apartment but want to keep your listing active, select “Deactivate.”
- If you’ve sold the apartment or no longer wish to rent it out, select “Delete.”
Once you’ve chosen an option, follow the remaining steps in the deletion or deactivation process. Please note that once a listing is deleted, it can’t be recovered, so make sure you’re certain before proceeding.
Confirming Your Action
Once you have completed the necessary steps to cancel your apartment listing on Booking.com, you’ll need to confirm your action. Here’s how:
- Review the cancellation details carefully to ensure you understand the consequences of removing your listing.
- If you’re certain you want to proceed, click on the “Confirm Cancellation” button.
- Booking.com will send you a confirmation email, along with a reminder of your cancellation policy.
- Your apartment listing will be removed from the Booking.com website, and any existing reservations will be canceled.
Important Notes:
| Cancellation Policy | Consequences |
|---|---|
| Flexible Cancellation | Guests will receive a full refund if they cancel their reservation within a specified period (typically 24-48 hours before check-in). |
| Moderate Cancellation | Guests may be charged a cancellation fee if they cancel their reservation within a certain time frame (usually 7-14 days before check-in). |
| Strict Cancellation | Guests are typically charged the full accommodation fee if they cancel their reservation, regardless of the notice period. |
It’s important to familiarize yourself with your cancellation policy before proceeding. By understanding the consequences, you can avoid unexpected charges or penalties.
Considerations Before Deletion
1. Financial Implications
Ensure you have no outstanding reservations or penalties before deleting your listing. Unpaid fees may lead to financial repercussions.
2. Guest Impact
Confirm that your listing is not booked for future dates. Abrupt deletion can inconvenience guests who have made reservations.
3. Search Engine Optimization (SEO)
Deleting your listing will remove its presence from Booking.com’s search results. It may take some time for your website or other listings to recover SEO value.
4. Property Management
If you manage multiple properties, deletion may disrupt your property management system. Ensure the listing is not associated with other properties before deleting it.
5. Competition
Deleting your listing may cede market share to competitors. Consider the impact on your overall rental strategy.
6. Reputation Management
Your listing deletion may affect your reputation on Booking.com. If you plan to re-list in the future, it’s advisable to maintain a good relationship with the platform.
7. Alternative Options: Consider Deactivating Instead of Deleting
In some cases, deactivating your listing may be a better option than deleting it. Deactivating temporarily hides your listing from search results but preserves your reservations and account.
| Deactivate | Delete |
|---|---|
| Temporary | Permanent |
| Reservations unaffected | Reservations canceled |
| SEO value not immediately lost | SEO value lost |
1. Log in to Your Booking.com Account
Access the Booking.com website and sign in using your property account credentials.
2. Navigate to Your Property Listings
Click on the “Property” tab from the top menu and select “Properties” from the dropdown.
3. Find the Listing You Want to Delete
Locate the listing you wish to remove from the list of properties displayed.
4. Click on the “Actions” Menu
Hover over the listing and click on the three dots icon to open the “Actions” menu.
5. Select “Delete Property”
From the menu, choose the “Delete Property” option.
6. Confirm Deletion
A confirmation dialog box will appear. Review the information and click on the “Delete” button to proceed.
7. Property Deletion Complete
Your apartment listing will be successfully removed from Booking.com after confirmation.
Relisting Your Property in the Future
If you decide to relist your property at a later date, you can follow these steps:
1. Create a New Listing
Return to the Booking.com website and click on the “Add New Property” button from the top menu.
2. Enter Property Details
Fill in the required information and follow the prompts to complete your property listing.
3. Publish Your Listing
Once you are satisfied with your listing, click on the “Publish” button to make it live on the Booking.com platform.
4. Wait for Approval
Booking.com will review your submission and approve your listing within a few days.
5. Manage Your Listing
Once approved, you can access your listing from the “Property” tab and manage its availability, rates, and other details as required.
Troubleshooting Common Issues
If you encounter any problems while deleting your apartment listing on Booking.com, here are some common issues and their solutions:
Error: The “Delete Listing” button is grayed out.
This issue indicates that there are still active reservations associated with your listing. You must cancel or complete all reservations before you can delete the listing.
Error: I can’t find the “Delete Listing” button.
Ensure you’re the primary account holder for the listing. Only the primary account holder can delete it.
Error: There was an error processing your request.
Contact Booking.com’s support team for assistance. They can investigate the issue and resolve it.
Other Issues and Solutions
| Issue | Solution |
|---|---|
| Listing is still visible after deletion | Wait 24-48 hours for the changes to propagate through the system. |
| Reservations still show active | Cancel or complete all reservations before attempting to delete the listing. |
| Difficulty contacting support | Use the online contact form or call Booking.com’s support line during business hours. |
| Contact Method | Response Time Frame |
|---|---|
| Online Help Center | Instant access to information |
| Phone Support | Typically within 24 hours |
| Email Support | 1-3 business days |
| Call Back Request | Varies depending on availability |
| Social Media | Monitored during business hours |
| Written Communication | 1-2 weeks for an initial response |
Tips for Effective Communication:
- Be clear and specific about your request.
- Provide as much detail as possible, including any error messages or screenshots.
- Be patient and professional in your interactions.
- Follow up regularly to ensure your issue is being addressed promptly.
